How do I return an item?
Return Policy: All returns must be authorized prior to return and receive a RMA# from our customer service dept. within 2 days of delivery and must be postmarked within 2 days of receiving the RMA #. No exceptions. We will gladly exchange BRAND NEW – WITH TAGS STILL ATTACHED items for sizing issues as long as we are notified within 2 days of delivery.
We do not accept any returns for items that have been worn, washed, stained or do not have the original tags still attached. All complete outfits, accessories, & original packaging, including any free items associated with your purchase, must be returned also to qualify for return. Seasonal and Holiday themed items are not eligible for return or exchange. Refunds will be processed within 5 days of receipt of return.
We do not make exceptions to the return policy – Please be prompt with any returns to ensure you will meet the guidelines. We reiterate that we do not accept returns or exchanges on any items that have been worn or washed, do not have the original tags, or are part of any of the below sales:
The following items are NON RETURNABLE/EXCHANGEABLE:
Personalized Items (Monogram, Graphic, Embroidery, Vinyl, Etc.)
Deal of the Day Items
Warehouse Sale Items
Daily Steal Items
Mystery Sale Items
Any Site Wide 50% Sale Items
Boutique Purchases (each have their own return/exchange policies – please contact the store you bought our items from directly)
***In order to provide you with rock bottom prices, we are unable to accept returns or exchanges on sale price merchandise.
Personalized Items are non returnable/exchangeable. We also do not replace Items that the customer inputs the incorrect monogram/personalization. Please make sure when inputting personalization that you double check yourself. We can not keep our prices affordable & absorb the cost of customer input errors. We do not make exceptions to this policy!
We do not make exceptions to this return/exchange policy. Please do not purchase the item if you do not agree to these terms. Shipping Charges Are Non-Refundable.